Our fan Sam, is a normal family man wanting to improve his future leads. He is thirtysomething as well as married with 2 kids. He lives with his family in leased lodging with the neighborhood council assigned housing organization. He functions full time 9-5 with the local council as a HR police officer as well as is also a part-time mature pupil studying Organization Management two evenings weekly.
Sam goes to nearly every residence game and around 5 away games per period, yet he is not a period ticket owner. He angled manage the one-off cost and does not know concerning the budget plan payment terms. He usually satisfies a close friend at a regional pub before residence video games, as he thinks it is as well costly to eat and drink in the arena.
Sam has a ‘Locals as well as Fans’ smart card issued by the neighborhood football club as part of a joint endeavor with the neighborhood council. The card is a Football Club Membership Card with a closed bag, a settlement facility that is only legitimate in the stadium and also the club’s retail electrical outlets (a shut bag owned and also operated by or in support of the club can produce numerous countless pounds in added revenue as well as efficiency gains).
The ‘Locals and Advocates’ smart card also permits repayment by Europay/ MasterCard/ Visa (EMV) and is Regional Authority Smart card Criteria e-Organisation (LASSeO) & Integrated Transportation Standards Organisation (ITSO) certified. This suggests that it can be utilized to get to council supplied services and also on neighborhood transportation. The card has actually additionally been created and inscribed according to the arising Specifications for Smart Card Innovation in Stadia.
MONDAY
Sam go to the club’s web site and also checks the components for the coming month. He chooses to purchase two tickets for tomorrow nights cup video game, when he will take a friend from job who has actually never ever been previously. Sam simply enters his ‘Citizens and Fans’ smart card number into the purchase screen. He picks to pay for the ticket with the EMV payment. Once the purchase is total Sam check his Loyalty points equilibrium and also it has boosted by 200 (100 per ticket) He picks the ‘print in your home’ alternative, prints both barcoded tickets and afterwards sets off for work.
The bus arrives. Sam gets on and provides his ‘Homeowners and Fans’ card, which shops his ITSO certified month-to-month bus ticket to the reader.
At the workplace Sam utilizes his ‘Locals and also Advocates’ smart card at the office complex accessibility control viewers. This allows him to open the primary entry door. Due to the fact that the card additionally acts as Sam’s personnel pass it additionally has his photo and also gives him accessibility to his office as well as various other appropriate areas in the structure. At lunchtime Sam is busy so he makes a decision to eat at the personnel dining establishment. Most team have council released cards for Accessibility ID as well as to pay for food but Sam’s can utilize his ‘Locals and Advocates’ card in all council staff dining establishments. However, the e-purse made use of in council restaurants does not permit Sam to accru points, unlike the various other e-purse additionally on the card.
At 17:00 Sam leaves the office and also travels home on the bus once more using his ‘Locals as well as Advocates’ card, which shops his ITSO certified regular monthly bus ticket.
Monday is one of both evenings a week that Sam participates in a part-time course held at the football club seminar centre.
Sam drives to the arena and provides his ‘Homeowners and Supporters’ smart card to the vehicle parking obstacle. This opens as the CRM system tells it that Sam is Studying tonight so is qualified to cost-free car parking. When the nights research study is over Sam leaves the car park making use of the ‘Residents and also Supporters’ card to open up the leave obstacle.
When Sam obtains residence he examines his Commitment Points balance again and sees that he got 50 point for participating in college, as belongs to a regional ‘Self Advancement’ program run by the council and also sustained by regional businesses.
Variety of uses the ‘Citizens and also Advocates’ card. (10 ).
Week in the Life of a Football Supporter with a Local’s Smart Card
Part 2 of 8
TUESDAY
Sam follows his common regimen making use of the ‘Citizens and also Fans’ smart card on the bus as well as to access his office complex. At lunch time he goes in to the local library and borrows a book relating to his Business Monitoring program. He makes use of the self-service desk as well as offers the ‘Residents as well as Fans’ smart card to register the funding of the books, as the card likewise functions as a collection card.
Sam makes a decision to go straight to the football club from the workplace and also meets his close friend outside the arena. Sam realises that he has actually forgotten his ticket, however is not concerned as he merely mosts likely to the club shop where they read his card and confirm he was provided with a valid ticket. They after that confirm the accessibility control system to approve the card. (In truth Sam did not require to do this as when he made use of the card to ID himself on-line the previous day when purchasing the tickets, the card and the barcoded ticket were instantly contributed to the access control system as legitimate for entrance for this game. The system nonetheless would just accept the very first kind i.e. card or ticket for entrance, as soon as one kind had actually been utilized the 2nd would be automatically rendered void this is for safety and also profits defense objectives.).
Sam’s good friend arrives and they both go into the stadium Sam with the ‘Citizens and Supporters’ smart card and his close friend with his own barcoded ticket. In the arena Sam and also close friend both get a drink as well as something to eat. As Sam has the ‘Locals as well as Supporters’ smart card he goes straight to the cashless payment queue which is much shorter than the cash money queue. To enhance take-up of the new ‘Locals and also Advocates’ card there is a discount on all products when paying with the pre pay e-purse. Sam pays making use of the closed e-purse as well as he is offered quicker than his friend who is paying with cash. Sam also conserves cash. Sam then gets a sms message from the football club Events Team thanking him for entering the arena early and also uses him a BOGOFF (Buy One Get One Completely free) deal on the brand-new line in pasties from a regional bakers if he uses his closed e-purse for settlement.
Sam and close friend watch the very first half throughout which Sam covers up his e-purse on his ‘Citizens as well as Advocates” smart card by text message After that at half time he takes advantage of the BOGOFF offer.
After the suit close friend Sam utilizes his ‘Residents as well as Fans’ smart card for the bus journey residence. At home Sam checks his loyalty account as well as sees a total of 125 new points from his purchases and because he got in the stadium early.
Variety of uses of the ‘Residents as well as Advocates’ card. (10 ).
Week in the Life of a Football Supporter with a Homeowner’s Smart Card.
Component 3 of 8.
Wednesday.
Sam follows his typical routine right into work using the ‘Locals and also Fans’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying smart watch at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.